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FAQs 1

FAQs

General Information

Where is the facility located, and how can I get there?

The building is located right in the city center and has two entrances (on Via XX Settembre and Via del Poggio).

What are the reception hours?

The front desk is open 24 hours a day.

What languages are spoken at the front desk?

Italian, English, French, German, Spanish.

Can children stay at the property?

Yes. In addition, children up to 6 years old can stay for free when sharing a bed with their parents.

Are pets allowed?

Yes, dogs up to medium size are allowed.

Is there a visitor's tax?

Yes.

Check-in/Check-out

What are the check-in and check-out times?

Check-in: from 2 p.m.
Check-out: by 11 a.m.

How does check-in work at the facility?

Check-in is quick and efficient at the front desk, with assistance from our staff.

Is it possible to check in early?

Yes, subject to availability.

Is it possible to check out later?

Yes, subject to availability and a possible surcharge.

Facilities and Services

Is there a shuttle service to and from the facility?

Yes, for a fee.

Is there parking on-site?

Yes, outdoor parking is available free of charge, subject to availability. A garage is also available for a fee upon reservation.

Is there a charging station for electric cars?

Yes, nearby.

Does the building have an elevator?

Yes.

Is there a luggage storage service available?

Yes, it's free.

Does the property have Wi-Fi?

Yes, free of charge.

Does the property have a concierge service?

Yes.

What accessibility features does the facility have?

Barrier-free and accessible restrooms.

Rooms

What amenities are available in the rooms?

Smart TV, free Wi-Fi, and a minibar.

Are cribs and cots available?

Yes, for €15 per night.

Do you have accessible rooms?

Yes, three of our rooms are accessible.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

Breakfast is served from 7 to 10 a.m.

Where is breakfast served?

In the room on the ground floor.

What kind of breakfast is served?

American breakfast.

Are there options available for people with celiac disease, vegetarians, and vegans?

Yes.

Bar

Is there a bar on the premises?

Yes.

Gym

Is there a gym on the premises?

There is an outdoor gym just a few meters away.

Activities, Experiences, and Events

Do you organize tours and excursions in the surrounding area?

Yes, through agencies.

Can you host weddings or private events?

You can organize events related to meetings.

Payments and Cancellations

Which credit cards are accepted for payment?

We accept all major credit cards.

What are the cancellation terms?

Cancellation policies vary depending on the season and time of year.